PRIVACY POLICY
Effective Date: August 6, 2026
Last Updated: August 6, 2026
IMPORTANT SMS PRIVACY NOTICE
South Bay K9 does not share, sell, rent, transfer, or provide mobile phone numbers, SMS opt-in information, or messaging consent to third parties or affiliates for marketing or promotional purposes.
Mobile information and SMS consent are excluded from every other data-sharing category described in this Privacy Policy.
SMS opt-in information is used only to operate the South Bay K9 messaging program and provide communications requested or authorized by the customer.
1. INTRODUCTION
South Bay K9 (“South Bay K9,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, protect, retain, and disclose information when you:
• Visit SouthBayK9.com
• Submit a booking or consultation form
• Schedule an appointment
• Contact or communicate with us
• Use our dog-training, boarding, consultation, or related services
By using our website or voluntarily submitting information to South Bay K9, you acknowledge the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect information that you voluntarily provide, including:
• Name
• Email address
• Mobile or telephone number
• Billing or service address
• Appointment and scheduling information
• Information about your dog, including breed, age, behavior, training needs, and goals
• Questions, messages, reviews, and communications
• Requested services and service interests
• Payment and transaction-related information
• Information submitted through our website, Calendly booking form, contact forms, telephone calls, or other authorized booking systems
We may also automatically collect limited technical information when you visit our website, including:
• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• Cookie and website-usage information
3. HOW WE USE INFORMATION
South Bay K9 may use information to:
• Respond to questions and requests
• Schedule and manage consultations and appointments
• Provide dog-training, boarding, and related services
• Send appointment confirmations and reminders
• Provide rescheduling information
• Communicate about requested services
• Provide customer care and service-related follow-ups
• Process or facilitate payments
• Maintain customer and business records
• Improve our website, services, and customer experience
• Detect or prevent fraud, misuse, or security incidents
• Comply with legal, tax, accounting, insurance, regulatory, and contractual obligations
4. SMS AND MOBILE MESSAGING
Customers may voluntarily agree to receive SMS or text messages from South Bay K9 by actively selecting a separate, optional SMS-consent checkbox on an applicable booking, consultation, or contact form.
The SMS-consent checkbox is unchecked by default. Entering a telephone number or completing a booking by itself does not constitute consent to receive SMS messages.
Customers may complete an applicable booking or inquiry without agreeing to receive SMS messages.
Messages may include:
• Appointment confirmations
• Appointment reminders
• Rescheduling notices
• Customer-care responses
• Service-related follow-ups
• Information concerning requested dog-training services
Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing any product or service.
5. MOBILE INFORMATION AND SMS CONSENT
South Bay K9 does not share, sell, rent, transfer, or provide mobile phone numbers, SMS opt-in information, or text-messaging consent to third parties or affiliates for marketing or promotional purposes.
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
All categories in this Privacy Policy exclude text-messaging originator opt-in data and consent. This information will not be disclosed to third parties or affiliates for marketing or promotional purposes.
Service providers that operate communications, scheduling, customer-management, website, or messaging systems on behalf of South Bay K9 may process limited information only when necessary to provide those services. They may not use mobile information or SMS consent for their own marketing or promotional purposes.
6. HOW INFORMATION MAY BE PROCESSED
We may use service providers to perform limited business functions on our behalf, including:
• Website hosting and maintenance
• Appointment scheduling
• Customer-relationship management
• Payment processing
• Email and SMS delivery
• Website analytics and performance
• Data security
• Accounting, insurance, and legal services
These providers may process information only as necessary to provide services to South Bay K9 and must handle the information according to their applicable obligations.
Mobile phone numbers, SMS opt-in records, and messaging consent are not provided to third parties or affiliates for marketing or promotional purposes.
We may also disclose information when reasonably necessary to:
• Comply with applicable law, legal process, or a court order
• Protect the rights, property, safety, or security of South Bay K9, our customers, animals in our care, or others
• Investigate fraud, misuse, abuse, or illegal activity
• Enforce agreements or protect legal rights
7. PAYMENT INFORMATION
Payments may be processed through an independent payment processor.
The payment processor may collect and process payment information under its own privacy policy and terms.
South Bay K9 may receive limited transaction information, such as payment status, transaction date, and the service purchased. We may not receive or retain complete payment-card information when it is processed directly by an independent payment provider.
8. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Keep the website functioning properly
• Remember website preferences
• Understand how visitors use the website
• Measure website traffic and performance
• Improve website performance and customer experience
• Detect or prevent fraud, misuse, or security incidents
You may configure your browser to refuse or delete cookies. Some website functions may not operate correctly when cookies are disabled.
9. THIRD-PARTY AND EMBEDDED SERVICES
Our website may contain scheduling tools, videos, maps, payment tools, social-media content, external links, or other services operated by third parties.
These services may collect information or use cookies according to their own privacy policies.
South Bay K9 does not control the privacy practices of independent third-party websites or platforms. We encourage visitors to review the privacy policies of any third-party services they use.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Provide requested services
• Manage appointments and customer relationships
• Maintain payment, training, business, and communication records
• Resolve disputes
• Enforce agreements
• Meet legal, accounting, tax, insurance, and regulatory obligations
Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. DATA SECURITY
South Bay K9 uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.
However, no website, electronic transmission, messaging system, or data-storage method can be guaranteed to be completely secure.
12. YOUR PRIVACY CHOICES
Depending on your location and applicable law, you may request that South Bay K9:
• Provide access to certain personal information maintained about you
• Correct inaccurate personal information
• Delete certain personal information
• Explain how certain information is used or disclosed
We may retain information when reasonably necessary for legal, accounting, tax, security, insurance, contractual, or legitimate business purposes.
We may need to verify your identity before completing a privacy request.
13. SMS OPT-OUT AND HELP
You may unsubscribe from South Bay K9 SMS messages at any time by replying:
STOP
After opting out, you may receive one final message confirming that your request was processed. No additional SMS messages will be sent unless you provide consent again.
For assistance, reply:
HELP
You may also contact South Bay K9:
Phone: (424) 789-4338
Email: southbaycanine@gmail.com
14. CHILDREN’S PRIVACY
Our website and services are not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and, when appropriate, delete the information.
15. CALIFORNIA PRIVACY REQUESTS
California residents may have certain rights regarding their personal information under applicable California law.
Depending on whether a particular law applies, these rights may include requesting access to, correction of, or deletion of certain personal information.
South Bay K9 will not discriminate against an individual for submitting a valid privacy request.
We may need to verify your identity before completing a request.
16. CHANGES TO THIS PRIVACY POLICY
South Bay K9 may update this Privacy Policy to reflect changes in our services, practices, technology, or legal requirements.
When this Privacy Policy is updated, the “Last Updated” date at the top of the page will be revised.
We encourage visitors to review this page periodically.
17. CONTACT SOUTH BAY K9
For questions, concerns, or privacy requests, contact:
South Bay K9
Website:
Email:
southbaycanine@gmail.com
Phone:
(424) 789-4338
18. SMS TERMS AND CONDITIONS
For additional information about the South Bay K9 SMS messaging program, please review our Terms and Conditions: