Terms & Conditions

SMS TERMS & CONDITIONS

Customers may voluntarily opt in to receive SMS messages from South Bay K9 by entering their mobile phone number and actively selecting the separate, optional SMS-consent checkbox on our booking form.

The SMS-consent checkbox is unchecked by default. Customers may complete their booking without selecting the checkbox.

Providing a phone number or completing a booking by itself does not constitute consent to receive SMS messages.

Messages may include appointment confirmations, appointment reminders, rescheduling information, customer-care responses, and service-related follow-ups.

Message frequency varies. Message and data rates may apply.

Reply STOP at any time to unsubscribe or HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing any product or service.

South Bay K9 does not sell, rent, share, or transfer mobile phone numbers, SMS opt-in information, or messaging consent to third parties or affiliates for marketing or promotional purposes.

Please review our Privacy Policy for more information:
https://southbayk9.com/sms-privacy-policy/

Welcome to SouthBayK9 (“Company,” “we,” “us,” or “our”). By accessing or using our website www.SouthBayK9.com, booking services, or enrolling your dog in any of our programs, you agree to be bound by the following Terms & Conditions. Please read them carefully.

If you do not agree with any part of these terms, you must not use our services.

1. Services Offered

SouthBayK9 provides professional dog training, boarding, evaluations, private lessons, group classes, at-home consultations, service dog training, and related canine services. All services are subject to availability and trainer discretion.

2. Eligibility

By using our services, you confirm that:

You are at least 18 years old
You are the legal owner or authorized handler of the dog
Your dog is up-to-date on required vaccinations (proof may be requested)

3. Evaluations & Consultations

Evaluations are required before enrollment in most programs
Fees for evaluations or consultations are non-refundable unless otherwise stated
Recommendations are based on observed behavior at the time of evaluation

4. Training Results Disclaimer

Dog training results are not guaranteed. Training outcomes depend on:

Dog temperament, age, health, and history
Owner consistency and follow-through
Environmental and external factors

SouthBayK9 does not guarantee specific results, certifications, or behavioral outcomes.

5. Owner Responsibility

Owners agree to:

Follow all trainer instructions and homework assignments
Maintain consistency after training completion
Use training tools properly and safely
Understand that behavior can regress without continued practice

6. Payments & Fees

All prices are subject to change without notice
Payments must be made according to the agreed schedule
No refunds on deposits, completed services, or partially used programs
Late pickups may incur daily boarding fees

7. Cancellations & No-Shows

Missed appointments or late cancellations may result in forfeiture of fees
Repeated no-shows may result in service refusal
Boarding dogs not picked up after completion may incur additional charges

8. Boarding & Day Training

While every precaution is taken:

Dogs interact with people, tools, and environments that involve inherent risks
SouthBayK9 is not responsible for illness, injury, escape, theft, or death unless caused by gross negligence
Dogs must be healthy and free of contagious diseases

9. Aggressive or Dangerous Dogs

SouthBayK9 reserves the right to refuse or terminate services for dogs deemed unsafe
Owners must disclose any bite history, aggression, or behavioral concerns
Muzzles or safety equipment may be required

10. Liability Waiver

By enrolling your dog, you agree to:

Release SouthBayK9, its owners, trainers, and staff from liability
Assume all risks associated with dog training, boarding, and handling
Accept responsibility for any damage or injury caused by your dog

11. Service Dog Disclaimer

SouthBayK9 provides training services only.
We do not guarantee:

Legal service dog status
Airline, housing, or public access approval
ADA classification or acceptance

Certification or documentation eligibility depends on third-party evaluations and compliance.

12. Intellectual Property

All content on this website (logos, videos, photos, text, training methods) is the property of SouthBayK9 and may not be copied, reproduced, or used without written permission.

13. Privacy

Personal information collected through bookings, forms, or communication is handled according to our Privacy Policy and will not be sold or shared unlawfully.

14. Right to Refuse Service

SouthBayK9 reserves the right to refuse or discontinue service at any time for reasons including but not limited to:

Unsafe dog behavior
Owner non-compliance
Abusive conduct toward staff
Failure to pay fees

15. Governing Law

These Terms & Conditions are governed by the laws of the State of California. Any disputes shall be handled in the appropriate courts within California.

16. Changes to Terms

SouthBayK9 may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.

17. Contact Information

For questions regarding these Terms & Conditions, please contact:

SouthBayK9
📞 Phone: (424) 789-4338
🌐 Website: www.SouthBayK9.com

SOUTH BAY K9 SMS TERMS & CONDITIONS

Program Description

The South Bay K9 SMS Program provides appointment confirmations, appointment reminders, rescheduling information, customer-care responses, and service-related follow-up messages.

How Customers Opt In

Customers may voluntarily opt in through the South Bay K9 online consultation booking form by entering their mobile phone number and selecting the optional SMS-consent checkbox.

The SMS-consent checkbox is not selected automatically. Customers may complete their booking without agreeing to receive SMS messages.

Consent to receive SMS messages is not a condition of purchasing any product or service.

Message Frequency

Message frequency varies depending on appointment and customer activity.

Message and Data Rates

Message and data rates may apply according to your mobile carrier and service plan.

Opt-Out Instructions

Reply STOP at any time to unsubscribe from South Bay K9 SMS messages.

After submitting a STOP request, you may receive one final message confirming that you have been unsubscribed. No additional SMS messages will be sent unless you provide consent again.

Help Instructions

Reply HELP for assistance.

You may also contact South Bay K9 at:

Phone: (424) 789-4338

Email: southbaycanine@gmail.com

Website: https://southbayk9.com/

Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

Privacy and Mobile Information